FestEase Privacy Policy

Effective Date: 30th of September, 2025

FestEase Limited (“FestEase”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and services (collectively, the “Services”).

1. Information We Collect

   We may collect the following types of information:

   • Personal Information: Name, email address, phone number, payment details, event details, and account credentials when you register or use our Services.

   • Event Information: Details about events you host, attend, or interact with (such as guest lists, ticket sales, and vendor bookings).

   • Usage Data: Device information, IP address, browser type, app usage statistics, and cookies to improve user experience.

   • Third-Party Integrations: If you connect third-party services (e.g., payment providers), we may receive relevant data.

2. How We Use Your Information

   We use your information to:

   • Provide and improve our Services.

   • Process transactions and facilitate payments for paid events.

   • Connect event organizers with vendors, planners, and guests.

   • Communicate with you regarding updates, events, and support.

   • Personalize content, recommendations, and marketing.

   • Ensure compliance with legal, regulatory, and security requirements.

3. How We Share Information

   We do not sell your personal data. However, we may share your information with:

   • Vendors and Event Partners: To facilitate services you request.

   • Payment Processors: For secure payment transactions.

   • Service Providers: Cloud hosting, analytics, and customer support providers.

   • Legal Authorities: When required to comply with applicable laws or respond to lawful requests.

4. Data Security

   We implement industry-standard security measures (encryption, access control, monitoring) to protect your data. However, no method of transmission over the internet is 100% secure.

5. Your Rights

   Depending on your location, you may have the right to:

   • Access, update, or delete your personal data.

   • Withdraw consent at any time.

   • Opt out of marketing communications.

   • Request a copy of your data (data portability).

   To exercise these rights, contact us at: support@festease.com

6. Data Retention

   We retain your information only as long as necessary to provide our Services or comply with legal obligations.

7. Children’s Privacy

   FestEase does not knowingly collect personal information from individuals under the age of 18. If we become aware of such data, we will delete it.

8. International Data Transfers

   If you access our Services outside Nigeria, your information may be transferred and stored in other jurisdictions with different data protection laws.

9. Updates to This Policy

   We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and notify you where required.

10. Contact Us

    For questions or concerns regarding this Privacy Policy, please contact: